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FREQUENTLY ASKED QUESTION

Weekly Ask Question
Q: What is the 7-day eBook risk-free trial – how does it work?

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ANS: We offer a 7-day risk-free trial for eBooks so you can have some time to try them out at no risk. Once you order, you will see a verification transaction that allows us to test the authenticity of our customer’s credit cards, and that they have sufficient funds. This verification typically holds the funds for about 24 hours, and then releases them back to your bank/credit card and NO charges are processed. Your card will only be charged 7 days after your purchase. This way, you have plenty of time to review your purchase and decide if it’s right for you. If you decide NOT to keep it, you can cancel at anytime during these 7 days and you won’t be charged at all.

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Weekly Ask Question
Q: What is a Risk-Free trial – how does it work?

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We offer a Risk-Free trial for ALL of our programs, so you have time to review them before deciding if you’d like to keep the program or not. Here is how it works: When you place an order, your card will be charged for the first payment, but you’ll have a trial period to try out the program and decide if you’d like to keep it or cancel it, to receive your money back. The risk-free trial is our 100% money back guarantee, and we offer it for your peace of mind, so you can try ANY of the programs at NO RISK. When placing an order, you’ll see the number of days of your Risk-Free trial displayed on the same page as the buy buttons, but if you have any questions about the trial for a specific program, please feel free to Contact Support.

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Weekly Ask Question
Q: When will my credit card be charged?

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eBook purchases: Your card will only be charged 7 days after your purchase of any eBook with a 7 day risk-free trial. This way, you have plenty of time to review your purchase and decide if it’s right for you. If you decide NOT to keep it, you can cancel at anytime during the 7 days and you won’t be charged. Video or Audio Programs: If you’re buying a video or audio program, your card will be charged at the moment of your purchase. We do offer a 30-day Risk-Free trial for all of our programs, so you’ll have plenty of time to review your purchase and decide if it is right for you. If you decide NOT to keep it, please Contact Support to request a full refund within the 30 days, and receive all your money back.

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Weekly Ask Question
Q: How do I cancel my purchase and receive a full refund?

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If you are not 100% satisfied with your purchase, you can return it without hassle. Here are our return policies depending on what type of program you purchased: 1. Refund policy for eBooks with a 7-day Risk-Free Trial: If you didn’t contact us within 7 days of your purchase, and have been charged for an eBook you don’t want to keep, we can still process a full refund within 30 days of your purchase. If you would like to request a refund, please let us know your full name and order number (or email used to complete the purchase.) You don’t need to send it back – just delete it from your computer. We’ll process your cancellation or refund within 24 hours of receiving your request. To request a cancellation or refund, please email us. 2. Refund policy for online streaming programs: If you’d like a refund on an online streaming program you purchased, just contact us to let us know within your 30-day risk-free trial period. We’ll remove your access to the program and refund 100% of your money. No questions asked. If you opted to receive a backup disc with your online streaming program, please email us to request the cancellation within the 30-day trial, then return the backup discs for a full refund within 30 days of your purchase. When we receive your return, we’ll process the refund for the online program as well as any fees applied to the backup discs. Please note that we cannot process your refund until we receive the backup discs back. See return instructions below.

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Weekly Ask Question
Q: IMPORTANT CD/DVD RETURN INSTRUCTIONS:

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When returning a product, it must be in the condition you received it, and include the original packing slip. We highly recommend you return the product using a tracking number. All transactions are conducted in United States Dollars (USD), and we regret that no adjustment for changes in foreign exchange rates can be made. If you decide to return a program, please take a few minutes to package all of it back up so it will be in the condition you received it. You are responsible for paying the return postage/shipping for the program. Include your original packing slip with your product. This contains your name and order number so that your refund can be processed quickly. Obtain a tracking number from the shipper you choose so you can verify your returned shipment. Please send us your tracking number via email to Support All returns should be shipped to:

BestBusinessCoach.ca

C/O Corporate Disk

4610 Prime Parkway

McHenry, IL 60050

As soon as your return is received, your order will be refunded within 3-4 business days and you will be sent a confirmation email.

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Weekly Ask Question
Q: What bonus do I receive with my eBook purchase?

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When we first started figuring out how to be successful with business, marketing and sales, we found many sources of inspiration through other experts or “naturals” (people who were naturally good with business). We created this Best Business Monthly Series so that you too can benefit from their wisdom. Many of these experts charge TENS OF THOUSANDS of dollars for a 1 hour keynote presentation, and some are not available for consultation at all! So to have access to their insights in this intimate way is a special privilege. This free interview bonus is completely optional. Simply make sure the “Yes!” box in the shopping cart is checked if you want to receive it. You are in no way obligated to subscribe or pay for the interviews – ever. If you love it, keep it and you can stay subscribed and receive a new empowering interview each month PLUS weekly actionable lessons & marketing material to grow your business. You’ll be automatically billed just $97 (or $122.97 if you live outside the U.S.). You can cancel anytime (and still keep the free bonus) for any reason and with zero hassle by emailing us.

 

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Weekly Ask Question
Q: Am I signing up for any recurring payments?

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We will never automatically subscribe you to any monthly commitments. If you choose to accept the Best Business Monthly Series (by checking the “Yes!” box in the shopping cart), you’ll receive a free interview and if you decide to continue your subscription, we’ll send you a new interview every month. You’ll then be billed $97 every month, on the anniversary of your purchase (or $122.97 if you’re out of the U.S.) You can cancel your subscription at anytime and keep all the interviews & lessons you’ve already received. To request cancellation of your subscription, please Contact Support

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Weekly Ask Question
Q: Will I be billed for the Monthly Interviews program?

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If you opt-in to the subscription, you will receive one free interview that is yours to keep. If you like it, and would like to stay subscribed, do nothing and you’ll be billed for the next interview a month later. You can cancel at anytime and keep all the interviews you’ve already received. If you decide to continue with your subscription, you’ll be billed $97 every month on the anniversary of your purchase (or $122.97 if you’re out of the U.S.). To request cancellation of your subscription, please go here.

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Weekly Ask Question
Q: Do I have to pay shipping/handling fees?

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We don’t charge shipping for any of the backup discs you can opt to receive when purchasing an online streaming program. Even for international orders, shipping of backup discs is free. For CD or DVD programs, including the Best Business Monthly Subscription program, shipping within the continental United States is completely free. If you live outside of the U.S., a small shipping fee may apply. You’ll see the final price, including shipping fees, in the shopping cart before you submit your order.

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Weekly Ask Question
Q: How do I cancel the Best Business Monthly subscription?

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If you’d like to cancel your Best Business Monthly subscription, please go here. We’ll make sure you stop receiving any further lessons or access. You’re welcome to keep your free bonus interview and of course any other interviews you’ve already paid for. You may return your last disc for a refund within 30 days, but no refunds will be given outside this time frame.

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Weekly Ask Question
Q: What will appear on my credit card statement?

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You’ll be able to easily identify any of your orders with us on your credit card statement. Just look for “BestBusinessCoach” as the name of the vendor/merchant

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Weekly Ask Question
Q: Are there any costs when requesting a cancellation or refund?

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If you decide not to keep something you buy from us, you’ll only have to pay any shipping costs involved with sending physical programs back to us. There are no other costs involved and no surprises. Any refunds are processed within 3-4 business days of receiving the returned product and you’ll receive a confirmation email that your cancellation or refund has been processed. In case of electronic purchases, there are no costs involved. After you cancel, we’ll remove your access to the electronic program and give you all your money back.

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