The conversation centered around the significance of building and deepening relationships in business, overcoming challenges and setbacks through gratitude practices, reframing one's mindset towards sales, and surrounding oneself with supportive people. Daryl Urbanski and Lisa Ryan emphasized the importance of prioritizing employee engagement and customer satisfaction, passionate and genuine approaches in business, and skill-building through consistent practice. They also discussed strategies for speakers to enhance the impact of their engagements, including creating valuable content, leveraging digital tools, and delivering interactive and engaging presentations.

Here are the reasons why you should listen to the full interview

• Learn how to build an engaging work environment anchored on a foundation of appreciation.

• Discover the influence of daily practices and mindset on personal and professional success.

• Understand effective communication strategies to drive positive change within your organization.

Resources

• In our rich conversation, many valuable resources were surfaced including Carol Dweck’s book - "Mindset: The New Psychology of Success", a key reference in understanding growth mindset. Lisa's company, Unblinded Sales Mastery, was discussed as an essential tool for business growth.
• Retention Expert - Lisa Ryan Speaks
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Episode Highlights

Team building, client retention, and professional speaking with Lisa Ryan

• Expert Lisa shares insights on employee engagement.
• Lisa Ryan's entrepreneurial journey began with a focus on strengthening workplace culture and employee engagement.

Sales profession, overcoming negative perceptions, and pride in work

• Lisa shares their journey from corporate America to sales entrepreneurship, overcoming fear and embracing pride in their profession.
• Lisa highlights the misconception that sales is bad or hard, emphasizing the importance of understanding the value of sales in any profession.
• Lisa Ryan emphasizes the importance of pride in one's profession, particularly in sales.
• Lisa believes that sales is a noble profession when done ethically and with a genuine desire to help others.

Entrepreneurship challenges and the importance of investing in coaching and training

• Lisa Ryan overcame challenges by investing in coaches and training programs.
• Daryl Urbanski shares his investment in coaching, training, and books to help others succeed.
• Daryl emphasizes the value of learning from others' experiences through books and programs.

Entrepreneurship challenges and overcoming them through passion and commitment

• Entrepreneur must be comfortable leaving behind non-supportive friends and family.
• Lisa shares frustration with providing free advice without investment, emphasizing the importance of commitment and work ethic.
• Lisa Ryan offers practical tips for requesting valuable advice, such as scheduling a short phone conversation and asking thoughtful questions.

The importance of surrounding oneself with people who support and inspire personal growth

• Lisa shares personal growth journey with accountability partner, highlighting the importance of disassociating with toxic friends and embracing new relationships.
• Lisa Ryan's adopted brother has changed friends and pursues professional bowling, despite having 20 years of experience and achieving perfect games.
• Daryl Urbanski emphasizes the importance of surrounding yourself with people who support your goals and values.
• Daryl advises listeners to find work that aligns with their existence and being, leading to a more fulfilling life.

Entrepreneurship, money management, and avoiding financial pitfalls

• Lisa reflects on their entrepreneurial journey, emphasizing the importance of hard work and resilience.
• Daryl Urbanski advises saving 70% of income to avoid financial difficulties.

Saving money and investing in oneself for future success

• Lisa emphasizes the importance of saving 30% of income for future expenses.
• Lisa Ryan shares their determination to continuously invest in themselves for career growth.

Prioritizing life over work, finding passion, and avoiding regrets

• Lisa Ryan shares their regret of not spending enough time with family and prioritizing work over personal life.
• Daryl Urbanski agrees and adds their own regret of not expressing feelings and staying in touch with friends.
• Lisa prioritizes passion and taking risks in their work, finding joy in activities that they love.
• Daryl and Lisa agree that discipline and regret are inevitable, but taking risks can lead to greater success and fulfillment.

The benefits of gratitude journaling for mental well-being and success

• Lisa shares how a daily gratitude journal practice helped her navigate job loss and find new opportunities.
• Lisa Ryan credits the practice with setting a positive tone for her day and making a significant difference in her life.
• Daryl Urbanski discusses the power of positive thinking and mindset, citing examples from his own life.
• Lisa Ryan shares their research on the impact of gratitude on mental well-being.

Entrepreneurship, speaking career, and employee appreciation

• Lisa highlights the importance of showing appreciation to employees, citing a 6:1 positivity ratio in high-performing teams.
• Lisa advises applying gratitude to clients by recognizing their value and specific contributions, leading to increased loyalty and commitment.
• Daryl Urbanski shares tips on building a successful speaking business, emphasizing persistence and resilience.
• Lisa Ryan urges entrepreneurs to be realistic about time and money required to succeed in speaking business, advising them to double their initial estimates.

Passion, confidence, and service in public speaking

• Daryl Urbanski emphasizes the importance of passion and gratitude in speaking, citing his own experience building automated marketing campaigns.
• Lisa advises aspiring speakers to practice and hone their skills through groups like Toastmasters, and to focus on delivering value to audiences.
• Lisa discusses the importance of passion and service in public speaking, citing the need to connect with the audience and provide value.
• Lisa Ryan emphasizes the importance of building confidence and faith in one's product or service through repeated exposure and practice.

Providing excellent service, building strong teams, and recognizing contributions

• Lisa stands out by sending a thank-you note after being rejected for a speaking opportunity.
• Daryl Urbanski emphasizes the importance of recognizing and valuing team members' contributions.
• Urbanski stresses that what gets recognized gets repeated, highlighting the significance of giving credit where due.

Speaking industry trends, including technology and video content

• Lisa predicts increased use of technology in speaking engagements.
• Lisa Ryan emphasizes importance of having a website and creating content to establish credibility and attract clients.
• Updating a website can provide valuable feedback and help improve its effectiveness, according to the speaker.

Using communication tools for better customer engagement and business success.

• Daryl Urbanski discusses the future of communication, emphasizing interactivity and implementation.
• Lisa Ryan shares insights on the shift from motivational keynotes to actionable ideas with audience interaction.
• Daryl Urbanski discusses the importance of leaning into customer communication and feedback to stay engaged and differentiate from competitors.
• Urbanski emphasizes the value of authenticity, gratitude, and passion in speaking and building relationships with clients.

Employee engagement, customer retention, and personal growth

• Lisa shared insights on employee engagement and customer retention, emphasizing the importance of gratitude in business.
• Lisa Ryan's website, Domain Details Page , offers a daily gratitude thought and tips for speaking engagements.
• Daryl Urbanski thanks Lisa for sharing and opens up about lessons learned and action items for personal and business growth.

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