You are about to gain critical insights from an industry trailblazer in the realm of customer success and digital leadership, Caroline Mikaella Soo. She currently serves as the Vice President of Customer Success for APJ at KnowBe4 and comes with a solid tenure of 16 years combining expertise in marketing and integrating technology with human insights.
Caroline Mikaella Soo holds particular significance as we dwell on the sobering reality of our digital age - the rise of cybercrime. With staggering statistics revealing a loss of $1.4 trillion to scams globally in the last year alone, our discussion with Caroline aims to provide you with the necessary tools to navigate this digital landscape safely. This conversation is essential for everyone involved in the digital expanse, as it not only raises awareness about the potential dangers online but also provides actionable insights to ground your online activities securely.
Here are the reasons why you should listen to the full interview
- Discover Caroline Mikaella Soo unique approach to integrating technology and human insights to bolster digital safety.
- Understand the role of mindfulness in cyber security and the significance of the 'human firewall'.
- Learn how to stay protected in the face of rising cyber crimes like phishing, personal data breach, and various online scams.
Resources
- KnowBe4 Official Website
- You may connect her on LinkedIN
- For more Informative Interviews Click Here
Interview Highlights
Caroline Mikaella Soo: Navigating the Global Digital Landscape
- Emphasized the importance of aligning with various countries' unique nuances.
- Discussed the need for collaboration with private sector and ecosystem players.
- Highlighted the urgent requirement to educate users about potential risks.
Caroline firmly believes in, "Understanding a country's unique digital temperament".-Caroline Mikaella Soo
Caroline Mikaella Soo: The Power of Mindfulness in Cyber Security
- Encouraged users to practice mindfulness in their online activities.
- Highlighted the simple but effective strategy of regularly changing passwords.
- Touched upon organizational challenges in crafting an immersive digital culture.
- Stressed the image of Asian compliance and the lessons it brings in cyber safety.
She exclaimed, “Mindfulness in the digital realm starts with stop, look, and think.”
Caroline Mikaella Soo: The Human Firewall: Our Last Line of Defense
- Equated cybercrime's scale to the third largest country, underscoring its enormous scope.
- Listed phishing, personal data breach, non-payment, non-delivery scams, extortion, and pet support scams as top cyber crimes.
- Identified the human element as the last line of defense against cyber crimes.
- Urged for a proactive approach instead of playing catch up with technology.
- Caroline's profound statement was, "If we really want to be successful, it's primarily in terms of bolstering the human firewall."
Note: Listen to the full interview for more detailed insights and intriguing discussions from Caroline Mikaella Soo.